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Why do you have to dig up my tank lid, I have a round concrete casing?

This may be where your Pump is located. If you have a gravity fed system, the septic tank will be where the concrete casing is. If you have a Pump Up System, this is likely your holding tank. Your septic tank should be located next to your holding tank.
How often should I pump my septic tank and why do I have to pump it?

You should have your septic tank pumped every 3 to 5 years to prolong the life of your septic system. Alternative systems see your manufacturer.
I have a 4" plastic pipe coming out of the ground. Do you pump the septic from it?

In order to get all the sludge out, the septic tank lid needs to be dug up (approx. 22" x 22" hole).
Important Tips for a Healthy Septic System:
- Do not overload your septic system. Use water sparingly. Do only full laundry and dishwasher loads at off-peak times if possible.
- Do not put kitchen grease down the drain.
- Do not flush cigarettes, sanitary napkins, tampons, condoms, disposable diapers, flushable wipes, paper towels, cat litter, plastics, or other inorganic materials down the toilet.
- Do not put gasoline, oil, antifreeze, paint, paint thinner, pesticides, etc., down the drain.
- Use the garbage disposal sparingly or increase the septic system maintenance schedule.
- Check all plumbing fixtures for leaks.
- Have your system pumped out every 3 to 5 years by American Tank Cleaning!